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Ce job est pour moi ! Solution Engineer #Customer #Tech #Startup #International #SaaS
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Solution Engineer #Customer #Tech #Startup #International #SaaS

Are you looking for a Customer Live support opportunity within a startup in scale-up phase and present internationally? Do you like the SaaS environment, do you also want to quickly improve your skills to quickly have other responsibilities and do you want to put your interpersonal skills at the service of a major project? This job is for you.

CDI
Start-up
0  a  0  K€
Compétences requises
Javascript
Django
Golang
NodeJS
PostgreSQL
Python
Ruby on Rails
Ruby
Votre coach Clément D Clément D  

Mordu de nouvelles technologies, pour la photo je ne jure que par l’argentique (c’est sacré !). Ayant quitté ma Colombie natale, j’utilise mon œil aiguisé pour dresser le portrait des profils tech les plus attrayants !

Descriptif de la societe

This Franco-American startup created 4 years ago and offering a SaaS for customer relationship management and currently bringing together more than 200 customers (America, Europe, Asia, Oceania) was founded by a renowned serial entrepreneur.

Description

Poste

Within a multidisciplinary and multicultural technical team composed of 6 developers (5 abroad, 1 in France)

 

Your missions will be:
 

- Manage incidents N1-2-3 (via intercom) email, chat or phone.

- Identify and reproduce technical issues (Data) in order to transmit them to development teams.

- Coordinate and track tickets with the various teams (Customer, Tech, Market) to subsequently provide customer feedback and constantly improve product quality

- Active management of secondary projects with a view to continuous improvement

- Be a spokesperson for the client by providing feedback to promote satisfaction.

 

Technical environment: React, Ruby Rails, Golang, OVH, REST / GraphQL APIs.

Package

40-55K

50% Navigo

mutual

Remote or Fullremote.

Stock option according to profile.

Les +

Support and skills development

International environment

Great prospects for development

Supervision by a successful founder in the startup ecosystem

Profil recherche

Ideally based on technical studies, you have convincing experience (2 to 5 years) on the same function, preferably on the technical environment mentioned above and within a startup offering a SaaS. Your very good command of English will be essential to interact daily with customers around the world. What will make the difference is your ability to identify API issues. Your commercial side, your rigor and your ability to create a good customer relationship will make the difference.

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