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At a time when competition is increasingly important (competitiveness, supply diversity), the company must bring real added value in terms of quality of service it provides to its customer.

Activity

At a time when competition is increasingly important (competitiveness, supply diversity), the company must bring real added value in terms of quality of service it provides to its customer.
The account manager is responsible for this customer relationship and satisfaction vis-à-vis the service or product provided. It shows professionalism and always looking to better serve the purpose of establishing close ensuring the sustainability of the relationship.

Specifically the missions of Account Manager are many and varied.
It is generally in charge of the commercial and operational management of a large account or multiple accounts. Directly related to the client, it has a privileged location where it can inform the project's progress and strategic recommendations to achieve. He must know precisely the organization of the customer, the business sector, positioning and competitive advantages

It also manages the tracking tools and their implementation, and it keeps current customers through regular reporting.
The role of account manager differs from that of the business developer: the account manager does not prospecting in favor of the analysis of existing customers.

In charge of the commercial and operational management of a large account or multiple accounts.

Required qualities

  • Les qualités nécessaires pour être Account Manager reposent sur des aptitudes créatives et organisationnelles qui lui permettent de gérer efficacement son temps tout en apportant un service personnalisé à son client.
  • Il a une bonne capacité d’analyse afin d’interpréter des résultats (tableaux de bords) et d’en tirer des conclusions (recommandations éventuelles), avant d’effectuer des recommandations auprès de ses clients.
  • A l'écoute du client, l’Account Manager est force de proposition afin de trouver des solutions pour ses clients. Autonome, il a une faculté à communiquer (savoir présenter des documents de manière lisible) et doit être capable d’assurer le reporting (rapports et présentations).

Creative and organizational skills

Training

To become Account Manager, it is generally required to have graduated from a Bac +5.
Enter a guy ESC Business School or specialize in a Master Purchase university is the most suitable course for Account Manager.

Opportunities

Plusieurs choix s’offrent à l’Account Manager.
  • Il peut travailler dans tout type de secteur d’activité.
  • Il peut rejoindre des entreprises spécialisées dans la prestation de services des relations entreprises/clients.
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